Trusted by customer-centric brands…
CustomerSure has enabled us to give our residents and patient a voice and their feedback drives us to make necessary changes to improve the customer experience. We’re now at our highest ever quality ratings across the board. Sarah Lander-Scott, Head of Customer Contact & Experience
CustomerSure is transforming the way companies run VoC programmes
We’re more than just software. Our platform provides a faster path to CX impact, compliance confidence, and board-level proof.
Turn every piece of feedback into clarity and action. Our built-in AI analyses sentiment, detects themes, flags risks, & recommends priorities automatically, giving every team instant visibility of what matters most & where to act first.
Loved by customers. Embraced by teams. Valued at board level.
For more than 15 years, CustomerSure has enabled service-driven organisations to deliver stronger customer outcomes, satisfy regulators and prove ROI without enterprise overhead. We turn CX into a genuine competitive advantage.
From financial services & housing to healthcare & utilities, we’re trusted where compliance, customer outcomes & reputation matter most. Our platform & expertise deliver results boards & regulators can stand behind
Lean, fast & proven. We help organisations deploy quickly, drive adoption across teams & start delivering measurable impact in weeks, not months
Built for humans, not IT projects. Clear dashboards, intuitive workflows & real-time alerts cut bottlenecks so insight turns into action, fast
From FCA Consumer Duty to Ofwat & TSM, compliance is built in. Evidence, audit trails & outcome reporting make assurance effortless
You get much more than just software. Our experts help to design, optimise & review your VoC programme. All included. Fast to respond, easy to work with & focused on outcomes
By identifying at-risk customers early & acting fast, we help to reduce churn, increase renewals & build long-term loyalty. All measurable & board-ready
Most platforms sell software and walk away. We do the opposite.
With CustomerSure, you get a partner who designs, implements and continually improves your VoC programme alongside you. Expert advice, best practice and ongoing support are all included with your licence. Your programme should never be an add-on or afterthought. It’s the very heart of what we do.
With a specialism across regulated markets, our work spans 20+ sectors, giving us first-hand experience of the operational, compliance and CX challenges that shape each industry.
