Our clients:
Tough targets. Tight deadlines.
Always put the customer first.

CustomerSure has enabled us to move beyond collecting comments to truly understanding what matters to customers and responding at scale.

Discover how Connect Housing, a leading social housing provider in West Yorkshire, improved tenant satisfaction and community welfare using CustomerSure's real-time feedback platform.

Within 12 months, Customer Satisfaction (CSAT) increased by 7%, while Net Promoter Score (NPS) improved by nine points.

CustomerSure have enabled us to give our residents and patients a voice, and their feedback drives us to make necessary changes to improve the customer experience. We’re now at our highest ever quality ratings across the board.

It’s great to have a software partner that can help us scale our customer experience efforts to such a level, whilst maintaining that personable level of service.

Using the CustomerSure platform and working with their great team, we have been able to enhance our Voice of Customer programme substantially

As a business we would not have been able to run our extensive global Voice of the Customer programme without CustomerSure.

I like the ease of use and adaptability of the software but what I really love is the super-fast service we get.

We were confident there would be financial rewards for measuring and improving customer satisfaction

The impact of using CustomerSure has been immensely positive.

Pricing was fair and implementation was rather fast and a very personalised experience

Due to CustomerSure’s partnership approach, response rates and feedback quality have both increased

We chose CustomerSure because of the trusting relationship we were able to build with their team.

The support provided by CustomerSure’s team has been nothing short of amazing. Fast, articulate answers to our questions any time…

Now I have continuous real-time satisfaction data, I can have more meaningful conversations with our business

It's important to us that we have a reliable team on hand to help us with anything in a reactive and efficient way - and we were convinced that the CustomerSure team would do that

We are an elite team and like working with other elite teams

CustomerSure had an understanding of our needs and were prepared to discuss our proposition even though we are a very unique corporation.