Connect Housing Association CXM Success story

Discover how Connect Housing, a leading social housing provider in West Yorkshire, improved tenant satisfaction and community welfare using CustomerSure’s real-time feedback platform. Learn how they moved away from cumbersome manual processes to a streamlined system that delivers actionable insights and drives service improvements.

• The challenges Connect Housing faced with their manual feedback process.
• How CustomerSure’s platform provided real-time insights and transformed tenant feedback collection.
• Key results, including improved engagement, enhanced Tenant Satisfaction Measures (TSM), and a positive trend in Net Promoter Score (NPS).
• How this feedback system helps Connect Housing better understand and serve diverse communities.

Access the full success story to see how Connect Housing enhanced their tenant satisfaction and service delivery

If you are involved in managing housing associations or are responsible for improving customer experience in social housing, this success story is essential reading. Fill in your details to gain access to the full story and learn how to implement a successful feedback programme.