How Optimus improves decision-making with real-time VoC data

Optimus, a tech leader in property services, partnered with CustomerSure to gain valuable insights into customer needs and improve the conveyancing and home survey process. Learn how Optimus uses real-time feedback data from CustomerSure to make informed decisions that improve both partner performance and customer satisfaction.

• Why Optimus transitioned from their previous feedback software to CustomerSure.
• How real-time Voice of the Customer (VoC) data supports Optimus’s decision-making.
• The increase in response rates and feedback quality achieved through CustomerSure’s approach.
• Enhanced data transparency with Optimus’s partner networks and improvements across the customer journey.

Access the full case study to see how Optimus used real-time data to drive better business decisions.

If your organisation values data-driven decisions and seeks to improve customer engagement, this case study provides actionable insights. Fill in your details to read the full story and learn from Optimus’s experience.