Voice of the Customer Survey Software

Great company & people to work with - and the platform is so easy to use and adapts to suit your company’s needs.

If you're looking to collect feedback from your clients and customers, speak to CustomerSure before you look anywhere else, it's the best decision we made.
Rosina Michael, DART Tool Group

Key Platform Features

Built to help you turn every insight into action and every action into results

Design & Collect Feedback

Capture feedback customers want to share. Easily and everywhere

Capture the insights that matter most

Design branded, customer-friendly surveys that capture NPS, CSAT, CES, or your own custom metrics across every touchpoint. CustomerSure lets you listen everywhere - across journeys, channels and regions, while keeping consistency and response rates high.

Surveys

Fully customisable, branded surveys that update in real time & align with your brand identity.

Emails & SMS

Send surveys automatically through your preferred channels, with tracking & deliverability built in.

Multi-language support

Create & manage surveys in multiple languages, ensuring accessibility and inclusivity globally.

Automate and Connect

Save time with automated, connected feedback workflows.

Automate the flow of feedback, insight, & action.

CustomerSure integrates seamlessly with your CRM, service desk, analytics and data systems, connecting the dots between feedback, operations and results. Automation eliminates manual effort, ensuring data and responses are always in sync.

Survey scheduling

Automate invites, reminders & follow-ups using triggers, uploads, or APIs.

Data import & automation

Keep customer & performance data current & accurate without manual updates.

Integrations & API

Connect securely with CRM, service & BI tools like Salesforce, Zendesk & Power BI.

Manage Feedback & Teams

Empower teams to act fast and improve experiences.

Stay organised, responsive and in control

CustomerSure gives every team and individual the visibility they need to act quickly and effectively. Role-based permissions and clear ownership ensure accountability, while customer profiles provide the full context for every interaction.

Company & person view

See each customer’s complete feedback history & satisfaction trend in one place

Reply to feedback

Respond directly to customers, close the loop & prove that their voice drives change

Journeys & segments

Organise data by journey, region, or business area for full clarity across teams

Analyse and understand

See what drives satisfaction, loyalty, and results instantly.

Turn feedback into clarity, not clutter

AI-enhanced analytics reveal the story behind the scores. CustomerSure connects KPIs, sentiment and themes to show what’s driving satisfaction, risk and loyalty. Every team has the insight they need to act with confidence.

Performance analytics

Track NPS, CSAT, CES, or your own custom metrics in real time. Heatmaps, league tables & journey reports make it easy to see where you’re performing well & where improvement is needed.

Driver & theme analysis

Identify the themes influencing satisfaction & loyalty & understand the ‘why’ behind customer scores through satisfaction drivers & topic-level reporting.

Reporting that fits every role

Choice-based & role-based reporting gives each user the right view, from frontline detail to board-ready summaries, with clear trends, comparisons & priorities

AI-Powered Intelligence

AI that reveals insights, risks and priorities - automatically.

AI That Understands Your Customers Like You Do

AI that reads every comment, understands every theme and helps you act faster. Our AI works quietly behind the scenes to do the heavy lifting, analysing text, detecting sentiment, identifying risks and surfacing priorities automatically. It connects insight with action, helping your teams focus on what really matters.

Learn more about our AI Intelligence

AI That Understands Your Customers Like You Do

Sentiment, emotion & risk detection

Automatically evaluates tone, sentiment & emotional cues & flags vulnerable customers, urgent issues & compliance risks so nothing critical is missed.

Automated themes, topics & classification

Identifies themes, recurring topics, keywords & root causes. Applies consistent tagging & classification using your taxonomy, turning unstructured feedback into organised, actionable insight.

AI summaries, insights & recommendations

Generates concise summaries & clear explanations of what’s driving satisfaction or friction. Delivers practical recommendations, priority lists & topic-level insights that help teams act decisively.

Act & Improve

Turn insight into measurable improvement and visible change.

Turn insight into visible improvement

CustomerSure helps you move from knowing to doing – fast. Real-time alerts, automated workflows and clear accountability help teams take ownership, fix issues quickly and prove measurable progress.

Real-time visibility

Capture feedback as it happens & trigger instant alerts for urgent issues, negative comments, or vulnerable customers with real-time feedback & alerts

Action management

Assign, track & monitor responses from first report to resolution, ensuring nothing slips through the cracks.

Smart labelling

Automatically tag recurring issues & root causes so patterns are clear & improvement becomes continuous.

Report & Comply

Prove outcomes with clear, compliant, audit-ready reporting.

Show the impact. Prove the outcomes. Stay compliant.

With audit-ready data, visual dashboards and flexible reporting, CustomerSure makes compliance simple, helping you demonstrate positive outcomes for customers, regulators and boards with complete confidence.

Automated & exportable reporting

Generate detailed, regulator-ready reports in minutes & export data securely into spreadsheets or BI tools for deeper analysis.

Audit-ready transparency

Every action, change & result is logged automatically, creating a full evidence trail for compliance & governance.

Security & compliance built in

GDPR-compliant, UK-hosted, & aligned with FCA, Ofwat, Ofgem, TSM & CQC standards. With robust access controls & encryption for total data protection.

Customise & Brand

Make every touchpoint feel uniquely yours.

Make CustomerSure feel like part of your organisation

Create a consistent, branded experience across every touchpoint. Whether you manage one brand or multiple divisions, CustomerSure adapts to your identity and audience.

Branding & white-labelling

Custom colours, logos & layouts across all interfaces and surveys.

Multi-brand management

Support multiple business units, regions, or markets within one platform.

Consistent customer experience

Align every report, dashboard & message with your tone & style.

Built for Partnership

More than software. A partner in your success.

Software backed by expertise

CustomerSure doesn’t just give you a platform, it gives you a partner. Every licence includes ongoing support, best-practice guidance and expert help to ensure your VoC programme delivers measurable success.

Learn more about how we work with you

Expert onboarding

Fast setup & personalised guidance to ensure smooth adoption

Best-practice consultation

Hands-on advice from specialists in customer experience & compliance

Continuous optimisation

Ongoing improvement & support as your needs evolve.

Pave the way to real VoC Change