Trusted by customer-centric brands…
From analysing feedback to surfacing insights and prioritising action, AI is built into every layer of CustomerSure. From individual comments to organisation-wide trends, our built-in AI intelligence enables you to deliver change, faster.
You’re managing surveys, comments, service emails and complaints. But reading, tagging and reporting by hand is slowing you down and still leaves hidden patterns, risks and opportunities undiscovered
Sound familiar
Our AI will help you cut through the noise. Automatically
Watch leading CX expert, Darren Wake, explain how CustomerSure’s AI helps teams turn feedback into action.
We would not have been able to run our extensive global Voice of the Customer programme without CustomerSure.
VoC Manager, GBG
AI that connects every customer voice
Every comment is automatically categorised into topics that match your business. See strengths, weaknesses and trends in a clear league table - by product, journey, team, or segment.
Understand the mood at a glance. Track sentiment over time, across journeys or divisions and see where it’s rising, falling, or at risk. Before issues grow.
High volumes, zero heavy lifting. AI-generated summaries highlight the key themes, gaps, and wins so leaders get the signal, not the noise.
Complaints, vulnerable customers, priority issues and positive feedback are automatically identified and categorised as they arrive, ensuring every critical signal is captured and acted on.
Focus your teams on what matters most
Set intelligent rules once and AI takes care of the rest. From follow-up surveys to alerting account owners, automation keeps responses timely, consistent and personal.
AI monitors every incoming response and flags issues before they escalate. It connects sentiment, priority and ownership, helping teams act faster and stay accountable.
AI matches feedback to the right customer, journey, or service automatically. No manual sorting or clean-up required. Every record stays accurate, complete and ready for reporting.
Insights are good. Actions are better. AI highlights where to start, so you can focus on the improvements that make the biggest impact on satisfaction and retention.
Turn customer feedback into business growth
AI connects patterns across surveys, metrics and outcomes, revealing which themes drive satisfaction, churn, or complaints. Every decision becomes evidence-based
Beyond static charts and dashboards, AI points to the improvements that move your KPIs. Track progress automatically and show the ROI of every action you take
The more you use CustomerSure, the smarter it gets. AI learns from every comment, action and outcome, sharpening insights and increasing accuracy over time.
CustomerSure unites feedback, metrics and AI insight in one secure, audit-ready system. Built for service-driven, regulated organisations
Fast to roll out, easy to use, proven to deliver results in weeks.
Guidance and best practice built in. Never sold as extra.
Secure UK hosting, GDPR-ready, proven across FCA, Ofwat, TSM and CQC
Simple to roll out, intuitive to use and proven to deliver measurable results in weeks, not months.
Talk to one of our CX experts who’ll assess your current VoC maturity and share a three-step action plan to move forward. Free of charge.
