Trusted by organisations that turn customer feedback into business performance
CustomerSure transforms real-time feedback into decisions that protect revenue, strengthen loyalty and drive measurable business performance
In an unpredictable market, customer sentiment is your most accurate leading indicator of performance. When satisfaction rises, profits follow.
CustomerSure helps you capture, understand and act on customer feedback in real time, so you can see what’s working, fix what’s not and make decisions that protect revenue and strengthen your brand
Real-time NPS & satisfaction data show where loyalty drives growth & where churn risk is hiding
Prioritise high-impact improvements with clear, actionable insight. Automation keeps teams focused with no extra headcount needed
Respond fast. Close the loop & prove accountability to customers, investors & regulators
Customer insight highlights risks before they become costly. Protect revenue & reputation through early action
Demonstrate compliance with clear audit trails & transparent customer feedback data that meet regulator expectations
Give every function visibility of the same customer metrics so commercial, service & compliance goals stay connected & on track
Most businesses have customer data. Few can use it to shape strategy. Our platform transforms fragmented feedback into actionable insight, helping you protect revenue, strengthen loyalty and outpace competitors.
Real-time intelligence your leadership team can act on.
Collect feedback across every touchpoint to uncover what matters most to your customers.
View performance through dashboards that turn feedback into commercial intelligence.
See how leaders use CustomerSureIdentify emerging trends and forecast how satisfaction, loyalty and risk profiles will evolve.
Proven, secure, GDPR-compliant platform used across regulated industries.
Connect seamlessly with your CRM, service or data tools. Keep insight flowing and admin low.
Schedule a briefingFull GDPR compliance, UK/EU data residency and audit trails as standard. No compliance headaches, no risk exposure.
We were very impressed with the functionality and power of CustomerSure from the beginning and it’s great to have a software partner that can help us scale our customer experience efforts to such a level, whilst maintaining that personable level of service.
Claudia de Graaff, Professional Marketing Manager, Western Europe.
Driving real-time customer insight for a global insurance provider.
View the case study See all case studies
With experience across 20+ regulated sectors, we understand the strategic importance of customer experience in driving growth, governance and reputation.
Customer experience investment isn’t about running more surveys, it’s about knowing, with certainty, what’s driving growth and what’s holding it back. Accurate, real-time feedback gives you a clear view of performance across teams, products and markets, so you can prioritise the changes that make the biggest commercial impact.
Most organisations already collect feedback, but it’s fragmented, delayed, or filtered through anecdote. CustomerSure replaces guesswork with direct insight from customers at every stage of the journey, delivering the insights leaders need to act fast, align teams and stay ahead of risk.
People often say it’s hard to demonstrate the ROI of customer experience. It’s not.
It shows up in customers who stay longer, spend more and recommend you with confidence. It’s stronger margins justified by better service and lower costs as complaints fall away. In short, it’s revenue protected and growth sustained. CX is a measurable driver of profitable growth and competitive strength.
Some say you need new targets for satisfaction or NPS. We disagree. The goals you already track - growth, margin and retention are what matter. You don’t need new targets, you need better insight. With real-time feedback, your decisions are grounded in evidence, not assumptions, so every action moves the numbers that matter.
Absolutely not. With fewer fires to fight, teams can redirect time and budget toward initiatives that create real value.
We don’t lock clients into long contracts - most stay with us on monthly rolling agreements. We’d rather earn loyalty through exceptional software, responsive support and measurable results.
We don’t lock clients into long contracts - most stay with us on monthly rolling agreements. We’d rather earn loyalty through exceptional software, responsive support and measurable results.
Many of our clients started with broad survey tools or complex enterprise platforms. They moved to CustomerSure for the same reason they stay. Great advice built in, speed and measurable impact without unnecessary cost or complexity. Quite simply, your investment goes into outcomes, not unused functionality.
Secure, EU-hosted and proven for over a decade, CustomerSure integrates easily with your existing systems and is fully GDPR compliant.
