Trusted by regulated organisations where compliance and customer outcomes matter most
CustomerSure helps Compliance and Risk teams replace fragmented spreadsheets with one trusted source of truth, making it simple to evidence fairness, demonstrate outcomes and keep your board audit-ready at all times.
As a Compliance or Risk leader, you know real assurance doesn’t come from more paperwork. It comes from clear evidence and control.
CustomerSure gives you a single, audit-ready view of customer outcomes, so you can demonstrate fairness, reduce risk and keep both regulators and boards confident.
Turn compliance from a reporting burden into a strategic advantage.
Show clear, auditable evidence of how customer feedback leads to fair treatment & improved service. Give regulators, boards & customers proof that compliance is built into every process.
Replace manual reporting with automated, traceable data. Every action is logged, every decision evidenced, so audits take hours, not weeks.
Identify risk trends early & act fast. CustomerSure gives you visibility across teams & regions, helping prevent issues before they escalate into complaints or investigations.
Keep every record secure & compliant with GDPR, UK/EU data residency, SSO & MFA. Full audit trails make compliance defensible & effortless.
Provide leadership with clear, board-ready reports that show compliance status, customer outcomes & risk reduction. All backed by evidence, not assumption.
Empower every department to play their part in compliance. With one intuitive platform, everyone sees the same data, acts faster & contributes to a culture of accountability.
Most compliance teams have plenty of data. Few can turn it into clear, defensible evidence.
CustomerSure brings every customer outcome, audit trail and compliance metric into one secure, trusted platform, giving you instant visibility, reliable proof and confidence at every level, from frontline teams to the boardroom.
Built for regulated sectors. CustomerSure helps you evidence FCA, Ofwat, TSM and CQC compliance with audit-ready data, GDPR alignment and UK/EU data residency as standard. MFA, SSO and full audit logs ensure total control and defensibility.
Generate regulator and board-ready reports in minutes. Every action is timestamped and traceable, creating a clear chain of evidence that withstands scrutiny from auditors, boards or regulators.
Schedule a briefingIdentify, segment and monitor vulnerable customers to prove fair treatment and good outcomes. Automated tracking and outcome reporting make compliance transparent and easy to evidence.
Automatically flag compliance-sensitive feedback and route it to the right teams. Escalation workflows and closed-loop tracking ensure regulated issues are handled consistently, documented and resolved fast.
Connect seamlessly with your CRM, complaints management or BI tools. Data flows securely through controlled APIs and retention policies, giving you a single, governed source of truth for audit and reporting.
Book a demoSpot trends before they become risks. Visualise key metrics like complaint frequency, vulnerable customer outcomes and service risks, linking customer experience directly to compliance and organisational assurance.
We chose CustomerSure as they were one of only 2 suppliers that could meet our list of criteria and they won hands-down on gut feel with their ‘can-do’ attitude and the fact they were keen to meet with us face to face to understand more about our key objectives, not to just “sell” us something.
Sarah Roberts, Global Voice of the Customer Manager
How Covéa built regulator-ready confidence through real-time customer insight.
View the case study See all case studies
With experience across 20+ regulated sectors, we understand the scrutiny, standards and customer expectations that define compliance success.
We help organisations evidence good outcomes and build lasting trust.
Most clients go live in weeks, not months. Implementation is simple, secure and designed to deliver immediate visibility of customer outcomes and compliance metrics.
Yes. Trusted across FCA, Ofwat, TSM and CQC environments, with built-in audit trails, outcome evidence and UK/EU data residency as standard.
Easily. CustomerSure connects seamlessly with your CRM, complaints and reporting tools, creating one secure source of truth for compliance and customer outcomes.
Every action is traceable, every report defensible. Automated audit trails and compliance dashboards provide confidence for boards, regulators and risk committees.
Always. You’ll work directly with specialists who understand regulatory expectations and best practice. Support, optimisation and guidance are built in, not billed as extra.
Completely. Fully GDPR compliant, UK-hosted, with enterprise-grade encryption, SSO and MFA, giving total control over data and access.
Absolutely. Designed for lean teams under pressure — intuitive, fast and reliable, without complex training or IT projects.
No. Contracts are flexible. We earn loyalty through results and reliability, not restrictions.
