Trusted by service-driven organisations where customer experience defines success
CustomerSure gives Service and Operations leaders a single source of truth for customer experience, making it easy to see what’s working, fix what’s not and prove how great service drives retention and results.
As a Service or Operations leader, you know that excellence isn’t built on dashboards. It’s built on action.
CustomerSure gives your teams real-time feedback, clear visibility of performance and the tools to fix issues fast, before they become complaints.
Turn customer feedback from an inbox full of noise into a system that drives faster response, higher satisfaction and stronger retention.
Real-time alerts highlight dissatisfied customers & emerging service problems, so your teams can act fast, protect relationships & prevent complaints before they grow.
Replace disconnected reports & manual spreadsheets with live dashboards that show satisfaction, response times & first-contact resolution. All in one place.
CustomerSure links every piece of feedback to ownership, outcomes & improvement. See what’s driving satisfaction up or down & take targeted action that moves the metrics.
Share real-time insight with every level of the organisation. Recognise top performers, coach improvement where needed & build a service culture that sticks.
Connect CX performance to measurable business outcomes, from reduced churn & complaints to higher satisfaction & retention. Prove ROI with board-ready clarity.
Fast to implement, easy to adopt & simple to scale. CustomerSure helps every department act on insight quickly & consistently, driving continuous improvement across your organisation.
Most service teams collect valuable customer data but it often lives in different systems and reports.
CustomerSure brings everything together in one intuitive platform, giving you real-time visibility, faster response and the insights to improve satisfaction and retention across every team.
Stay ahead of issues before they escalate. CustomerSure captures feedback instantly and routes alerts to the right people, so your teams can act fast, recover unhappy customers and keep satisfaction high.
See what’s working and where to focus. Track NPS, CSAT, CES and key themes in real time across teams, branches and service channels. Drill down from overall trends to individual interactions in seconds.
Book a demoAssign ownership, track actions and uncover the root causes behind recurring issues, turning insight into measurable operational improvement.
Empower your people to grow through customer feedback. Deliver real-time insights, recognise top performers and build a stronger, service-driven culture that lasts.
Analyse key drivers behind satisfaction trends to understand what’s improving, what’s slipping and why. Target the fixes that matter most.
Connect easily with your CRM, service desk and reporting tools. Keep data flowing and ensure every customer interaction feeds continuous improvement.
Schedule a callFully GDPR-compliant, UK-hosted and complete with SSO, MFA and full audit trails. Giving you the security and governance today’s service leaders demand.
Don’t fall for the hype, get a solid tool supported by responsible people based on a proper understanding of the process of gathering customer input. CustomerSure has been excellent for us on all counts.
Dave Sheehan, Manager of Support Operations
Driving customer-led improvement for a global leader in healthcare innovation.
View the case study See all case studies
With experience across 20+ regulated sectors, we understand the pressures, standards and customer expectations that shape service performance.
We help organisations deliver consistent quality, resolve issues faster and build lasting trust.
Most teams go live in weeks, not months and start seeing results straight away.
Yes. CustomerSure supports NPS, CSAT, CES and any custom measures that matter to your strategy.
Proven across FCA, Ofwat, TSM and CQC frameworks, with secure UK data hosting and audit-ready reporting built in.
Yes. It’s designed for people, not IT projects — intuitive, fast to learn and quickly adopted across every level of the business.
Your licence includes hands-on guidance, best practice advice and ongoing optimisation. Never billed as extra.
No. Our model is based on earning loyalty through results, not lock-ins. Contracts are flexible and short-term by design.
Secure, UK-hosted, GDPR-compliant, and proven for over a decade. CustomerSure integrates easily with your existing systems.
