Trusted by organisations that make customer experience a competitive advantage
CustomerSure helps CX Champions turn real-time feedback into action that boosts satisfaction, reduces churn and proves ROI — with the assurance boards and regulators expect.
As a CX Champion, you know that loyalty isn’t built on dashboards — it’s built on action.
CustomerSure turns feedback into clear priorities and faster action so customer experience moves from an initiative into a performance driver.
Build a culture where every team owns the customer experience.
Real-time customer insight reveals what matters most, so you can act fast, fix issues & deliver experiences that build advocacy & trust.
Spot at-risk customers early & close the loop fast. Empower teams to protect relationships & turn detractors into promoters.
Connect CX performance directly to commercial impact with dashboards & reports showing links between satisfaction, retention & revenue growth.
Evidence good customer outcomes with audit trails, automated reporting & GDPR-secure data for FCA, Ofwat, TSM & CQC.
Give every team the insight they need to act on feedback with intuitive tools built for continuous improvement.
CustomerSure is simple to implement, easy to use & designed to turn feedback into measurable progress across every team.
Most CX leaders have customer data. Few can use it to prove results. CustomerSure turns feedback into a single source of truth, highlighting the trends, themes and performance drivers that matter most to customers and the business.
Instant visibility of NPS, CSAT, CES and custom metrics. Track performance across teams and channels & drill down to the ‘why’ behind every score.
Get the right feedback to the right people instantly. Act fast to protect key accounts and build customer loyalty.
Schedule a briefingConfigurable, audit-ready reports for boards, regulators and teams. Reveal the drivers of satisfaction, loyalty and risk — with no manual effort.
Surveys designed around your customers. Capture insight that’s easy to act on and valued by customers.
Connect seamlessly with your CRM, service or data tools. Keep insight flowing and admin low.
Book a demoFull GDPR compliance, UK/EU data residency & audit trails as standard. No compliance headaches. No risk exposure.
CustomerSure have enabled us to give our residents and patients a voice, and their feedback drives us to make necessary changes that improve the customer experience.
Sarah Lander-Scott, Director of Customer Experience
From feedback to five-star care. Driving measurable improvement at scale.
View the case study See all case studies
With experience across 20+ regulated sectors, we understand the challenges, expectations and accountability that come with leading customer experience.
We help organisations raise satisfaction, prove impact and build lasting customer trust.
Most clients go live in weeks, not months. You’ll see results and early wins immediately.
Absolutely. We support NPS, CSAT, CES and any custom themes relevant to your strategy.
Proven across FCA, Ofwat, TSM and CQC, with audit-ready reporting and secure UK data hosting.
Yes. The platform is built for humans, not IT projects. Intuitive, fast and widely adopted.
Always. Expert advice, best practice and ongoing optimisation come built-in — never at extra cost.
No. Contracts are short-term and flexible. We earn loyalty through results, not obligation.
Secure, UK-hosted, fully GDPR compliant and easy to integrate with existing systems.
