CustomerSure helps B2B organisations retain key accounts, improve satisfaction and prove value, all from one secure, scalable platform built for relationship-driven growth.
Deliver measurable improvement in retention, service quality and client trust without the complexity or cost of enterprise systems
Clients expect to be heard and stakeholders expect proof that you acted. Yet with feedback scattered across platforms, inconsistent reporting and limited visibility of key accounts, many B2B teams struggle to turn insight into real progress.
Get a clear, data-backed view of client satisfaction and retention performance, linking service quality to loyalty, growth and brand reputation.
Turn client feedback into faster fixes and measurable improvement. See where delivery excels, where it falls short and what drives satisfaction and renewal
Build stronger client relationships and protect key accounts. Use feedback to spot churn risks early, prove value to decision-makers and strengthen renewal conversations
I like the ease of use and adaptability of the software but what I really love is the super-fast service we get. When we ask for improvements they’re done within days, sometimes even within hours.
If I had to sum up our experience of CustomerSure in three words it would be Supportive, Innovative… and Awesome!"
Polypipe
Collect high-quality feedback at every touchpoint. NPS, CSAT and CES give a clear, comparable view across accounts, projects and service lines.
Instant alerts flag at-risk clients so teams can intervene early. Closed-loop workflows and escalations keep follow-up tight and accountable.
Book a demoDashboards, league tables and journey reports surface what’s working and what’s not. Benchmark by team, branch or region to focus effort where it counts.
AI sentiment and theme analysis pull out the topics shaping client experience. Executive summaries and action plans keep stakeholders aligned.
Learn more about our AIRole-based views give every team the insight they need. Recognise great work, prioritise fixes and build a culture of continuous improvement.
Automate survey sends and follow-ups via email and SMS and more. Planned campaigns prevent fatigue, whilst templates keep your comms consistent.
Book a demoUnified profiles combine feedback, cases and history. Track themes and KPIs across the journey so nothing gets missed between teams.
UK-hosted, encrypted and Cyber Essentials certified. Granular permissions and audit trails protect data across accounts, regions and partners.
Book a demoTurning feedback into growth for a leading building-products manufacturer
View the case study See all case studies
Automated alerts, satisfaction tracking & churn-risk indicators make it easy to protect key accounts & prove the value of every relationship.
Bring client sentiment, service delivery & outcomes together in one place, giving teams the visibility to prioritise what really drives loyalty.
Benchmark satisfaction across team & accounts. Track progress with clear metrics that demonstrate ROI & customer impact
With deep experience in complex account-based environments, we know the pressures, expectations & service standards that define long-term success
CustomerSure combines software & expertise in one, with guidance, best practice & support built in. Not billed extra. Find out more.
Find out how B2B organisations use CustomerSure to retain key accounts, prove ROI, and deliver client experiences that strengthen every partnership.
