Trusted by care providers who make resident outcomes the priority
CustomerSure gives care teams a simple, compliant way to collect feedback, evidence CQC outcomes and raise satisfaction across every home.
Deliver measurable improvement in quality, occupancy and reputation without the cost or complexity of enterprise systems.
Care providers are under growing pressure to prove quality, not just promise it. With CQC expectations rising and feedback scattered across spreadsheets, emails and surveys, even the best teams struggle to turn daily insight into consistent, measurable improvement.
Get one trusted view of care quality, satisfaction and compliance across every home. Prove impact, strengthen accountability and build confidence with regulators and families.
Turn resident and family feedback into faster fixes and measurable improvement. See what’s working, what’s not and take action that improves quality and occupancy.
Meet CQC expectations with clear, defensible evidence of good outcomes. Automated reporting and audit trails make inspection prep faster, simpler and more consistent.
Honestly CustomerSure is one of my favourite suppliers to work with… they make it so enjoyable and easy – a very humble team doing great things.
We’re now at our highest ever quality ratings across the board.
Sarah Lander-Scott, Customer Experience Director
Gather honest, high-quality feedback from residents, relatives and staff through any channel, in any format. Surveys align with CQC Key Lines of Enquiry and capture what matters most to your care community.
Real-time alerts highlight concerns early, so home managers can act immediately. Closed-loop follow-up and role-based notifications keep everyone accountable and safeguard residents.
Book a demoGenerate audit-ready reports in minutes, not days. CustomerSure automates outcome tracking, inspection summaries and trend analysis across every region and home.
AI-powered sentiment and theme analysis highlight emerging risks and opportunities. Understand performance at a glance, without manual analysis or spreadsheet fatigue.
Learn more about our AIGive managers and carers visibility of what’s working and what needs attention. Recognise great work, fix recurring issues and build pride in service quality.
Trusted across regulated sectors with GDPR-compliant UK data hosting, SSO, MFA and integrations for care management & CRM systems. Scales from single sites to nationwide groups.
Book a demoDriving measurable improvement in resident satisfaction for one of the UK’s leading care providers.
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Automated reporting, audit trails and outcome evidence make it easy to demonstrate compliance and continuous improvement, without the admin burden.
Bring every voice together in one platform, giving teams visibility of what’s working and where support is needed.
Track the themes driving quality, safety and trust. Take fast, targeted action that raises standards across every home.
With years of experience supporting regulated sectors, we understand the scrutiny, expectations and accountability that define CQC success.
CustomerSure combines software & expertise in one, with guidance, best practice & support built in — not billed extra.
Discover how care organisations use CustomerSure to demonstrate quality, meet CQC standards and deliver experiences everyone can stand behind.
