Trusted by financial services
CustomerSure helps financial services organisations meet FCA Consumer Duty standards, strengthen customer trust and prove good outcomes. All from one secure, audit-ready platform.
Deliver measurable improvement in satisfaction, retention and reputation without enterprise overhead.
In financial services the pressure has never been higher to evidence fair treatment and deliver better experiences, but legacy systems and disconnected data make it hard to prove what good outcomes really look like.
See exactly how customer satisfaction links to retention, revenue and regulatory assurance.
Turn customer outcomes into growth. Identify where satisfaction drives loyalty and value.
Prove Consumer Duty outcomes with clear, defensible evidence and automated, regulator-ready reporting.
The CustomerSure systems are proven and tested, but as a company they are, in my experience, unrivalled in their ability and willingness to develop their product based on input from their customers. As a new venture for Marmalade, the option to run a free, no commitment trial was a great incentive.
Marmalade Insurance
Meet FCA Consumer Duty standards with automated audit trails, outcome evidence and regulator-ready dashboards.
Surface emerging risks and opportunities instantly with automated sentiment, theme and KPI-driver detection.
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See satisfaction and compliance across every touchpoint, identifying weak spots before they become issues.
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Get instant notifications for vulnerable or dissatisfied customers, so action happens before escalation.
GDPR compliant, UK-hosted and penetration-tested, giving complete confidence to boards and regulators.
Connect effortlessly with CRM, complaint and reporting tools to create a single, trusted source of truth.
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Turning feedback into value for a specialised insurance leader.
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Meet Consumer Duty standards with automated reporting, audit trails & defensible evidence. Without the admin burden.
Unify feedback, outcomes & performance data into one platform your teams, boards & regulators can all trust.
Surface the trends driving satisfaction, loyalty & risk, so action happens fast.
15+ years supporting regulated organisations means we know the standards, scrutiny & expectations you face.
You get software & expertise in one. Guidance, best practice & support come built in. Not billed as extra. Find out more.
See how financial services teams use CustomerSure to evidence fairness, improve satisfaction and deliver measurable results, without the complexity of traditional VoC systems.
