Trusted by multi-site organisations where service defines success
CustomerSure brings every site, region and customer touchpoint together in one platform, giving you real-time visibility, enabling faster action and the insight to deliver exceptional service at scale.
Raise satisfaction, protect reputation and prove impact across every brand and region.
For multi-site organisations, consistency is everything. But it’s hard to achieve when feedback, performance data and reports are scattered across locations. Without clear visibility, the best teams spend too long collecting information and not enough time improving service, standards and satisfaction.
Gain a single, trusted view of customer satisfaction and operational performance across every site. Prove impact, protect reputation and drive consistent improvement from the boardroom to the frontline.
Turn site-level feedback into faster fixes and measurable progress. Identify what’s working, where to focus and replicate success across brands, locations, or regions.
Connect the dots between feedback, performance and loyalty. Deliver clear insight that drives action, boosts satisfaction and strengthens brand consistency across the network.
Honestly CustomerSure is one of my favourite suppliers to work with (and we have so many suppliers and agencies!) as they make it so enjoyable and easy – a very humble team doing great things.
We’re now at our highest ever quality ratings across the board.
Sarah Lander-Scott, Customer Experience Director
Capture customer feedback from every branch, site, or region, all in one place. Location tagging, branded surveys and role-based dashboards give each manager visibility of their own results while maintaining central oversight and consistent standards.
See the real story behind the scores. AI automatically detects themes, sentiment and root causes across sites, surfacing what’s driving satisfaction, complaints, or recurring issues so improvement happens fast and at scale.
Learn more about our AIGet the right feedback to the right people, instantly. Real-time alerts, task assignment and follow-up tracking help local and regional teams fix issues quickly, protect relationships and prevent escalation.
Live dashboards show NPS, CSAT and key metrics by site, region, or company-wide. Compare performance with league tables and heatmaps, then export board-ready reports that evidence impact and improvement.
Motivate and develop your people with recognition dashboards, performance analytics and coaching insights drawn directly from customer feedback. Connect every action to a measurable impact on service quality.
Connect CustomerSure to your CRM, POS, or ticketing systems to automate feedback capture and reporting. Data flows seamlessly across channels and tools, reducing admin and creating one trusted source of truth.
Built for enterprise-grade control. GDPR-compliant, UK/EU-hosted and penetration-tested, with SSO, MFA and full audit trails to keep every site secure, compliant and accountable.
Impact at scale. Driving measurable improvement across 250+ locations for one of the UK’s largest operators.
View the case study See all case studies
Automated reporting, dashboards & feedback workflows make it easy to track satisfaction, service quality and operational standards across every site, without adding admin.
Bring feedback from all your sites into one platform, giving managers, regional leads & head office a shared view of what’s working & where to focus improvement.
See the trends driving satisfaction, loyalty & complaints. Act quickly to fix root causes, recognise top-performing teams & replicate success across the network.
With years of experience supporting national & global brands, we know the challenges of scale, from maintaining consistency to turning customer data into meaningful action.
CustomerSure combines software & expertise in one, with guidance, best practice & support built in. Not billed extra.
Discover how CustomerSure helps multi-site teams measure, manage and improve customer experience without enterprise complexity.
