Trusted by social landlords who put tenants first
CustomerSure helps landlords meet Tenant Satisfaction Measure (TSM) standards, improve resident experience and evidence good outcomes. All from one secure, audit-ready platform.
Deliver measurable improvement in satisfaction, engagement and regulatory confidence without the complexity or cost of enterprise systems.
Residents expect to be heard and regulators expect proof they were. Yet with data scattered across systems and reports built by hand, many housing providers struggle to turn feedback into real progress.
Get a clear, data-backed view of tenant satisfaction and regulatory performance, linking service quality to trust, compliance and organisational reputation.
Turn tenant feedback into faster fixes and measurable improvements. See where services succeed, where they fall short and what drives satisfaction.
Meet TSM and regulatory standards with confidence. Automated reporting, audit trails and clear visibility of outcomes keep you inspection-ready year-round.
CustomerSure is a supportive, flexible organisation with a great tool that gives real-time, actionable results. The solution is very flexible, and the more you put into it, the more you get out of it.
Connect Housing
Capture the real voice of your tenants through TSM and transactional surveys delivered by email, SMS, IVR or call centres. Designed for accessibility and high response rates, so you get genuine, actionable feedback that reflects every tenant’s experience.
Stop issues before they become complaints. CustomerSure alerts the right people instantly when feedback flags risk, so teams can act fast, resolve problems early and protect tenant relationships.
Book a demoMeet Tenant Satisfaction Measure (TSM) requirements with ease. Built-in templates, dashboards and reporting tools give you clear visibility of performance, trends and audit-ready evidence, with minimal admin.
Turn tenant feedback into real insight. Understand which service areas drive satisfaction or complaints, track trends over time and compare performance across sites, schemes and teams.
Prove fairness and accountability with defensible audit trails, GDPR-secure UK hosting and full access control. Show regulators and boards that compliance is built into every process, not bolted on later.
Connect effortlessly with your housing management, CRM and complaints systems to create one trusted source of truth. Feedback flows automatically, so your teams spend less time on admin and more time improving service.
Book a demoDriving tenant-focused progress for a leading social housing provider.
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Automated dashboards, audit trails & evidence tracking make it easy to demonstrate compliance, without the manual burden.
Unify satisfaction data, complaints & service performance in one place, giving every team the full picture of what matters most.
See the themes driving satisfaction, complaints and trust & act quickly to turn insight into better service delivery.
With deep experience across regulated sectors, we know the scrutiny, standards & expectations that define social housing success.
CustomerSure combines software & expertise in one, with guidance, best practice & support built in. Not billed extra.
Find out how social landlords use CustomerSure to evidence outcomes, strengthen accountability and deliver resident experiences they’re proud to stand behind.
