Trusted by customer-centric brands…
Every CustomerSure platform includes expert advice and a complete Voice of the Customer programme.
No add-ons. No extra fees.
Just measurable results, built in from day one.
At CustomerSure, customer service and VoC expertise aren’t optional extras. They’re embedded into everything we do.
When you work with us, you get an experienced team who designs, implements and continually optimises your VoC programme alongside you. All included in your licence.
We would not have been able to run our extensive global Voice of the Customer programme without CustomerSure.
VoC Manager, GBG
With you, not for you
We begin by understanding your goals, customers and communication flows. Then we co-create a VoC strategy that drives real commercial outcomes from day one.
Alignment made simple
Complex organisations need more than a platform. We help you engage every stakeholder, ensuring your programme delivers value across teams and functions.
Effortless from day 1
We configure the system to fit your processes and train your team to get immediate value so they’re confident and ready to act on feedback immediately. No surprises.
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Proactive. Not reactive
We stay involved. As your business and market evolve, we monitor, review and help you adapt your VoC approach to keep delivering results. Every update and feature release comes with expert guidance. All at no extra cost.
Experience on tap
With 15+ years in CX, we’ve seen what works (and what doesn’t). You’ll always have access to our knowledge, expert advice, benchmarks and practical insights, whenever you need it. All included as part of your partnership.
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A VoC platform is only as good as the people behind it.
Most platforms sell software and leave you to work it out. We do the opposite.
We embed our customer-focused thinking and hands-on support into your entire experience. That’s how our clients achieve faster ROI, stronger engagement and measurable customer growth. We don’t believe in you having to pay more for ‘consultancy’.
We’re so much more than a platform. We’re a partner in your CX success.
The team are incredibly adaptable, supportive, quick to respond and offer a really personal approach to Customer care. Whenever we have a question, we email support and they come back to us within a couple of hours (at the most) with either an answer or a suggestion of a way forward. The system works very well for us as a business and we are really growing because of the results. Thank you. Lucy Booth, Horiba-Mira
Talk to one of our CX experts who’ll assess your current VoC maturity and share a three-step action plan to move forward. Free of charge.
